Terms of Service

1. Acceptance of Terms

By accessing and using the Evergreen Roofing website (evergreenroofingva.com) and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services Description

Evergreen Roofing provides residential and commercial roofing services in Richmond, VA and surrounding areas, including but not limited to:

• Roof repair and maintenance
• Roof replacement and installation
• Roof inspections
• Emergency roofing services
• Insurance claim assistance

3. Estimates and Quotes

All estimates and quotes provided by Evergreen Roofing are:

• Provided free of charge for inspection purposes
• Valid for 30 days from the date issued unless otherwise specified
• Subject to change based on unforeseen conditions discovered during work
• Not a contract until a signed agreement is executed by both parties

4. Payment Terms

Payment terms will be specified in the signed contract for services. Generally:

• Payment is due upon completion of work unless otherwise agreed in writing
• We accept cash, check, credit cards, and insurance assignment of benefits
• Late payments may incur interest charges as permitted by Virginia law
• A deposit may be required for large projects

5. Warranties

Evergreen Roofing provides:

• Workmanship Warranty: 5-year warranty on labor and installation (terms specified in contract)
• Material Warranties: Manufacturer warranties pass through to the homeowner (typically 10-50 years depending on product)
• Warranty details, exclusions, and claim procedures are provided in the signed contract

6. Cancellation Policy

Customers may cancel services according to the following terms:

• Written notice must be provided
• Cancellations before work begins may incur fees for materials ordered or time invested
• Partial completion cancellations will be billed for work completed and materials used
• Virginia's Home Solicitation Sales Act provides a 3-day right of rescission for certain contracts

7. Liability and Insurance

Evergreen Roofing carries:

• General liability insurance
• Workers' compensation insurance for all employees
• Commercial auto insurance

We are not liable for damages resulting from customer negligence, acts of God, or pre-existing conditions not disclosed during inspection.

8. Website Use

When using our website, you agree to:

• Provide accurate information in contact forms
• Not use the website for unlawful purposes
• Not attempt to gain unauthorized access to any systems
• Not transmit viruses, malware, or malicious code

9. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Evergreen Roofing or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites.

11. Limitation of Liability

Evergreen Roofing's total liability for any claim related to our services or website shall not exceed the amount paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

12. Dispute Resolution

Any disputes arising from these terms or our services will be governed by Virginia law and resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration or litigation in Richmond, Virginia courts as a last resort

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms of Service, please contact us:

15. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.